Privacy Policy

1. Introduction

Kunthunath Medical Agency ("KMA", "we", "us", or "our") respects your privacy and is committed to protecting personal and business information shared with us through our website, sales channels, and distribution operations.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you. By using our website or engaging with our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following categories of information:

• Business contact details such as name, pharmacy or firm name, phone number, email address, GST number, and delivery address.
• Order and transaction information including product enquiries, invoices, payment references, and delivery records.
• Account and communication data from contact forms, WhatsApp messages, emails, and customer support interactions.
• Technical data such as IP address, browser type, device information, and website usage through cookies or analytics tools.
• Compliance and licensing information required for ethical medicine distribution, where applicable.

3. How We Use Your Information

We use collected information for legitimate business purposes, including:

• Processing orders, quotations, dispatches, and customer support requests.
• Verifying customer identity, trade credentials, and regulatory compliance.
• Managing billing, credit facilities, collections, and account relationships.
• Improving our website, services, logistics, and customer experience.
• Sending service updates, operational notices, and relevant business communications.
• Meeting legal, tax, audit, and regulatory obligations under applicable Indian laws.

4. Legal Basis for Processing

We process information based on one or more of the following grounds: your consent, performance of a contract, compliance with legal obligations, and our legitimate business interests in operating a pharmaceutical distribution company safely and efficiently.

5. Information Sharing

We do not sell your personal or business information. We may share information only with trusted parties when necessary to operate our business, such as logistics partners, payment service providers, IT service providers, auditors, and legal or regulatory authorities when required by law.

All third parties handling data on our behalf are expected to maintain appropriate confidentiality and security safeguards.

6. Data Retention

We retain information only for as long as necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, enforce agreements, and comply with statutory retention requirements for pharmaceutical and commercial records in India.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of certain personal information we hold about you. You may also withdraw consent for non-essential communications where consent is the basis of processing.

To exercise these rights, contact us at kunthunathmedicalagency@gmail.com. We may need to verify your identity before responding to certain requests.

9. Cookies

Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyze traffic. You can control cookies through your browser settings, although disabling cookies may affect some site features.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.