Legal
Return, replacement, and credit note guidelines for orders placed with Kunthunath Medical Agency.
Last updated: July 20, 2026
Kunthunath Medical Agency supplies ethical pharmaceutical products under strict regulatory and quality requirements. Because medicines are sensitive, temperature-controlled, and traceable goods, returns and refunds are handled carefully and only in permitted circumstances.
This Refund Policy explains when returns, replacements, or credit notes may be considered.
Due to the nature of pharmaceutical products, we generally do not accept returns or provide refunds for:
We may consider a return, replacement, or credit note in the following situations:
Any discrepancy, damage, or shortage must be reported within 24 hours of delivery, or within 48 hours for upcountry consignments, along with invoice number, batch details, photographs, and packaging condition evidence.
Late reporting may limit our ability to investigate with logistics partners or manufacturers and may affect eligibility for replacement or credit.
Approved returns must be returned in original packaging with batch labels intact and accompanied by the relevant tax invoice.
Our team may inspect returned goods before approving replacement or credit. Products failing inspection may be rejected for return processing.
Return pickup or reverse logistics will be arranged only after written approval from KMA.
Where a monetary refund is approved, it will typically be issued through a credit note, account adjustment, or bank transfer depending on the original payment method and commercial arrangement.
Refund processing timelines may take 7 to 15 business days after approval and receipt of returned goods, subject to verification and banking processes.
Temperature-sensitive products such as vaccines, insulin, and biologics are non-returnable unless a verified cold chain failure occurred before delivery acceptance and is supported by temperature logs or transit records.
Orders may be cancelled before dispatch upon request. Once goods are picked, packed, or dispatched, cancellation may not be possible and standard return conditions will apply.
To raise a return or refund request, contact us at kunthunathmedicalagency@gmail.com or +91 84600 91177 with your invoice details and supporting evidence. Our support team will review the case and respond with the next steps.
Contact Kunthunath Medical Agency at kunthunathmedicalagency@gmail.com or call +91 84600 91177.
